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Leave waiting in lines behind, Bepro improves how customers wait in line in 2023
- Sarah .M
Honestly, no one enjoys waiting in lines, especially bathroom lines, grocery store checkouts, bank lines and every dreadful line you could possibly think of. We've all experienced this form of purgatory, waiting in line can be so unbearable that many people willingly pay hundreds of dollars to avoid it whether it's at the airport or a ride at an amusment park. There are several reasons why humans loath waiting in line.
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Waiting in line is boring and genuinely a waste of time
One reason we passionately hate waiting in line, is that waiting can be perceived as a waste of time and just boring. People are often busy with work, family, and other commitments, and may not want to spend a lot of time waiting for a service that they need. As well as, considering that our perception of time depends on how we're spending it, waiting in line extremely bored makes the minutes feel like hours. But businesses don't necessarily need to cut down on wait-times to keep customers happy. By giving clients something to do whilst in line (virtually) such as the freedom to go about their day is a complete game-changer. With this customers are still in line, though occupied and making the most of their time.
They're physically uncomfortable and potientally even harmful
Another reason is that waiting in line can be physically uncomfortable or possible even harmful. Our current reality includes social distancing and mask-wearing requirements, and the majority of both clients and service providers take this seriously. If the line is long or the space is crowded, it can be difficult to find a comfortable position or to move around. This can be especially problematic for people with mobility issues or disabilities. However with a virtual queue their place in line is secured, there is no need for a physical waiting line. Keeping avoidable contact to a minimum with a Virtual Queue rather than having clients physically waiting around on-site will create a safer environment while still catering to every client, ensuring the safety of both clients and employees.
The frustration and stress of lines are inevitable
Finally, waiting in line can also be stressful or frustrating, especially if the process is unclear or if there are delays or other issues that cause the wait to be longer than expected. In general, people tend to prefer situations where they have some control over their environment and can predict how long things will take, so waiting in line can be particularly unpleasant if these factors are not present. A business school experiment conducted back in 1999 found that people who were told how long a webpage would take to load viewed the site more posivtely than those with no information. Now what we can derive from that is keep. your. clients. Informed. With Bepro, your clients are given a live estimated wait-time keeping them in the loop.
So let's leave physically waiting in queues in the good old days (I beg to differ on the 'good'). But hey, if you think we'll just drop another problem on you without offering a solution that'd be just cruel. Keep your customers in line (virtually), cut down on administrative burdens, and grow your business by registering and getting started with Bepro. In less than 5 minutes, get your virtual waitlist and booking solution today.