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Why you NEED a Virtual Queue & Booking Solution in 2023
- Yahya Elfard
So, you're interested in Virtual Queues and Booking Automation Software?
Great, so are we! Let's dive right in…
Table of Contents
Why you should be scared of Queue Walkaways
Let's be real, a large percentage of businesses' around the globe suffer from queue walkaways. A percentage of customers willing to sacrifice quality of service to save some of their sanity and time, they join the wait then something inside them ticks and they decide to leave the queue without a good bye, most of the time ending up with your competitor because they have a smaller wait.
If your not terrified of what that can do to your business and brand, then you SHOULD be, because they're NEVER returning and most likely doing the opposite of referring your business to their friends.
We live in a world where you can buy practically anything online and it magically ends up at your door within the hour (Amazon). Where you can order pizza through your phone, tap.. tap and it's here (Uber). The 21st century human is essentially picking with their feet now, they can select from a wide range of food, clothes, phones, cars, houses, drinks, phone cases, you name it. Now I want you to imagine you're this 21st century human waiting in line for an 'unreasonable' amount of time and having all this negative emotion build up inside you… These emotions aren't just going to up and disappear, of course not, we have to tie it to a cause ( think cause and effect )... that cause being your business.
It can be overwhelming being a business owner and having to face a problem like this, but that's what we entrepreneurs do… we fix problems that most people are willing to overlook and make outsized returns.
Cons of using a Booking or Queue only solution
- You can't accommodate for walkin customers
- Customers may not show
- Most people don't plan well enough to book in advance
- You're not making room for punctual people who are on a schedule & that may be a large percentage depending on what industry you are in
- Customers don't usually want to wait around all day because they live busy lives
How we can reduce customer walkaways and increase quality of service
Your asking all the right questions, you're clearly an A player. Let's explore.
We're need to handle customer objections to increase their perceived value of your business and its services. How? By implementing a Booking & Virtual Waitlist System of course. Here's how it can fix objections below.
Objection #1: I'm extremely busy today but I really do need 'Insert your service'.
Solution #1: No worries, you can join our virtual waitlist & you'll get an update when it's your turn next. So you can go about your day running errands or doing your shopping :)
Objection #2: I'm on a schedule and I can't join a queue.
Solution #2: Sure we understand, you can book an appointment in advance and we'll make sure you'll get served on time. That way 'Insert your service' will fit right into your schedule seamlessly.
And so on… theres so many objections that a Virtual Waitlist and Booking Solution can fix.
If you interested in keeping your customers in queue, reducing operational drag and scaling your business. Then get your Virtual Waitlist & Booking solution in less than 5 mins today.