Virtual Queue Management: How it can improve your customer experience in 2023

Virtual booking and queue systems offer many advantages over traditional methods of booking appointments and joining queues. Some of the MANY benefits being, improved efficiency, enhanced customer experience, reduced costs, increased capacity, and improved data tracking, virtual booking and queue systems also offer several other benefits. Let's talk about them:

The Underrated Flexibity A Virtual System Gives Businesses

If a business does not have an efficient system in place for managing walk-ins, it can be difficult to accommodate spontaneous clients and ensure that they receive the same level of service as those who have made appointments. A virtual queuing system allows businesses to accustom to walkins whilst also attending to scheduled appointments.

Convenience

A virtual booking and queue system is convenient for both businesses and customers as it allows customers to book appointments or join queues from anywhere, at any time, using their preferred device. It can also be accessed from any device with an internet connection, making it easy for customers to book appointments or join queues at their convenience. Needless to mention, a virtual system eliminates the need for customers to wait in line to book an appointment or join a queue, saving time and reducing frustration.

No More Waiting in Line

With a virtual booking and queue system, customers do not have to wait in line to book an appointment or join a queue. This can save time and reduce frustration for customers. One reason we passionately hate waiting in line, is that waiting can be perceived as a waste of time and just boring. People are often busy with work, family, and other commitments, and may not want to spend a lot of time waiting for a service that they need. As well as, considering that our perception of time depends on how we're spending it, waiting in line extremely bored makes the minutes feel like hours. But businesses don't necessarily need to cut down on wait-times to keep customers happy. By giving clients something to do whilst in line (virtually) such as the freedom to go about their day is a complete game-changer. With this customers are still in line, though occupied and making the most of their time.

Scheduling Made 5x Easier

Do you want to attract repeat customers? Ones that are familiar with the simple process when booking an appointment or joining a queue with your business?

Then what are you keeping your customers waiting for?

Indulge your customers with an effortless journey when it comes to a last minute join the queue appointment or a pre-booked appointment. Here's what that simple journey looks like with Bepro:

• Clients access a link or scan a QR code, located on your website page/social media or even onsite that will guide them to your business's page via the Bepro website.
• Clients then choose to join the queue or schedule an appointment.

By selecting 'Join Queue'

• Customers will be given the choice to select which service they desire, they can also view the price, duration of service and even a [customized by the business] description of the service.
• After choosing their service, customers then select a provider [staff set up by the business]
• Then customers are given a LIVE estimated wait time.
• Finally, clients are redirected to their queue position dashboard to await their turn!

By selecting 'Schedule appointment'

• Customers select which service they want, they can also view the price, duration of service and a brief description of the service.
• After selecting a service, customers then select a provider, for a guide to setting up staff check out [link the blog]
• Then customers set up a suitable time for their appointment [within your business's work hours, of course].
• Customers then enter their name, number and email [if payments are made mandatory then customers pay during this step too]
• Finally customers receive a booking confirmation. In 5 simple steps customers have effortlessly booked their appointment.

Get Your Solution in less than 5 minutes today

With everything in mind, if you're interested in keeping your customers in queue, reducing operational drag and scaling your business. Then get your Virtual Waitlist & Booking solution in less than 5 mins today.